Job Title: Claims Adjuster
Reports to: Lead Claims Adjuster/Claims Supervisor
Salary Range: $13.00-$16.00 Hourly
FLSA Status: N/A
Schedule: 6:30 AM – 6 PM Monday-Friday and 8 AM-1 PM Saturday
Job Description Summary
This position is responsible for Adjudicating Vehicle Service Contracts (VSC) within the Claims Department and to ensure the timely, effective and efficient completion of all VSC claims. This position is also responsible for producing and maintaining quality customer service to all aspect of Century’s clientele.
Essential Duties and Responsibilities
• Maintain the time of answered incoming claim calls to 60 seconds or less
• Promptly, effectively and professionally respond to all claim telephone inquires
• Promptly handle all extraordinary claim, customer or client issues to a successful conclusion and maintaining positive working relationships both internally and externally
• Work closely with the Claims Lead and promptly resolve customer and/or client claims issues
• Special projects or other duties as assigned
Supervisory Responsibilities: N/A
Competencies: Strong organizational skills including the ability to efficiently complete daily tasks in a timely and accurate manner. Attention to detail and multi-tasking skills are critical. Must have the ability to change direction and adjust priorities frequently during the day. Have the ability to identify and remove obstacles to ensure an efficient workflow. Continually improve work processes to increase efficiency and lower claims expenses. Have the ability to anticipate and adjust workload especially during high volume situations without sacrificing service, production, or quality.
Communication: Strong interpersonal, written and verbal communication skills. Must be able to effectively communicate with customers, agents, clients, and senior management at all levels within the organization. Must be able to maintain an even keel and professional demeanor especially during adverse situations.
Excellent Client / Customer Service: Must be able to ensure all agents, customers and/or clients related issues are handled in a timely, fair and courteous manner
Strong decision making skills: Must be able to analyze all available information and formulate sound decisions and/or produce an accurate work product to effectively resolve a variety of issues
Analytical skills: Must be able to measure, diagnose, and resolve problems. Must be accurate and have attention to detail
Education and/or Experience: Must have at a minimum a high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry. Must have the ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must be proficient with computers and applications, i.e., MS Word, Excel, etc. Must possess good interpersonal, verbal and written communication skills
Computer Skills: Must be proficient with computers and software applications including but not limited to Microsoft Office and claim administration systems.
CENTURY AUTOMOTIVE SERVICE CORPORATION
10555 Montgomery Boulevard NE, Building 2
Albuquerque, New Mexico USA 87111
Toll Free: 888.338.0389
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