Administration Clerk


Job Title: Administration Clerk

Location: Albuquerque

Department: Administration

Reports to: Payment Supervisor

Salary Range:

FLSA Status: Hourly

Schedule: M-F 9-6



Job Description Summary


This position is responsible for assisting the Administration and Payment Departments with various administrative support functions.  This position will also serve as a backup for incoming telephone calls in both departments, as well as, the front desk.



Essential Duties and Responsibilities


• Copying and distribution of new business checks and accompanying contracts and remittances

• Scan contracts and remittances

• Scan payment repair orders and checks

• Prepare and catalog file boxes of completed work for off-site scanning

• Review and process payments to repair facilities and/or customers

• Back up the Processing department with contract data entry

• Back up the Customer Service Department with processing cancellations

• Provide backup coverage for front desk when necessary

• Special projects and other duties as assigned



Supervisory Responsibilities: N/A



Competencies: Must be organized with the ability to multi-task and adjust priorities throughout the day.  Must be comfortable working in a fast paced environment. Must possess good customer service skills with the ability to actively listen and follow direction. Must have the ability to work independently or as part of a team.


Communication: Must be able to effectively communicate with employees at all levels of the organization, customers, agents and clients.



Excellent Client / Customer Service: Must possess a customer service attitude and be able to ensure all customers, and/or client related issues are handled in a professional and courteous manner.



Decision making skills: Must be able to analyze and/or gather all available information for the formulation of sound decisions to effectively resolve a variety of issues.



Analytical skills: Must be detail oriented and accurate.


Education and/or Experience: High school diploma or equivalent and 1-3 years previous administrative support experience.


Computer Skills: Must possess good computer skills, including, a solid working knowledge of Microsoft Office applications.






10555 Montgomery Boulevard NE, Building 2

Albuquerque, New Mexico USA 87111

Toll Free: 888.338.0389

Fax:  505.872.2122

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